Customer Service Commitment

At Orlando Health Bayfront Hospital, we demonstrate an ongoing commitment to service and satisfaction, both internally and externally. We aim to create a welcoming and pleasant environment that stands as a model for the healthcare industry. As a successful healthcare organization, Orlando Health acts on the needs of ach of our customers to improve our delivery of care and achievement of the best possible outcomes.

Customer Service Feedback
Our mission is to provide quality healthcare for all that we serve. Orlando Health Bayfront Hospital participates in a customer service evaluation program, as well as the HCAHPS survey. We strive every day to offer each patient, visitor and family member a good experience in all areas of service. After you are discharged, you may receive a survey asking your opinion about your hospital stay.

Agency for Health Care Administration
AHCA data on hospital pricing and performance is available at www.FloridaHealthFinder.gov. Pricing and performance data provided by AHCA is a compilation of charges for the average patient. A patient’s bill may vary from the average shown, depending upon the severity of illness and individual care needs.

Orlando Health Bayfront Hospital is continuously working to improve patient safety and quality of care. We support transparency of hospital data in a way that is useful and valid for the public. The data on the AHCA website has been compiled from coding or billing data, which has limitations when trying to present quality information. We encourage patients to talk to their physicians about their healthcare decisions.

If you would like specific information about the AHCA data or how Orlando Health Bayfront Hospital measures quality, please call (727) 893-6110.