Know your rights and responsibilities. 

You have the right to:

You have the responsibility to:

Patient safety and quality of care are of utmost importance at Bayfront Health St. Petersburg. If you have a concern about patient safety or quality of care provided in the hospital, please contact Quality Management at (727) 893-6683. If the issue is not resolved to your satisfaction, please contact one of the agencies below.

You also have the right to:
Lodge a concern with the state, whether you have used the hospital’s grievance process or not. If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO).

Quality Improvement Organization
Phone: (866) 800-8754
5201 W. Kennedy Boulevard, Suite 900
Tampa, FL 33609

If you have a Medicare complaint you may contact:
Agency for Healthcare Administration
Phone: (888) 419-3456
Mail: Agency for Healthcare Administration
2727 Mahan Drive
Tallahassee, FL 32308

Regarding problem resolution, you have the right to:
Express your concerns about patient care and safety to facility personnel and/or management without being subject to coercion, discrimination, reprisal or unreasonable interruption of care; and to be informed of the resolution process for your concerns. If your concerns and questions cannot be resolved at this level, contact the accrediting agency indicated below:

The Joint Commission
Phone: (800) 994-6610
Fax: (630) 792-5636
Mail: Office of Quality Monitoring/The Joint Commission
One Renaissance Boulevard Oakbrook Terrace, IL 60181