In order to promote the interests and well-being of our patients, Orlando Health recognizes your rights while you are receiving medical care. We trust that you will respect Orlando Health’s right to expect certain behavior of you while you are a patient at our facility. The following is a summary of your rights and responsibilities in accordance with the Florida Patient’s Bill of Rights and Federal Regulations.

Your Rights

You have the right to:

Your Responsibilities

You are responsible for:

For a copy of the full text of the Florida Patient’s Bill of Rights and Responsibilities, please ask your nurse or ask to speak with a Risk Management representative.

For a copy of this summary please see an Admission/Registration representative.

If you have any complaint against a hospital or ambulatory surgical center, call the Complaint Administration Unit at (888) 419-3456 or write to the address below:

Agency for Healthcare Administration
Consumer Assistance Unit
2727 Mahan Drive
Tallahassee, FL 32317-4000

If you have complaints against a doctor, call Medical Staff Services at (407) 841-5139 or the Medical Quality Assurance, Consumer Service Office at (888) 419-3456 or write to the address below:

Healthcare Practitioners
Medical Quality Assurance
Consumer Services
P.O. Box 1400
Tallahassee, FL 32308-4000

If you have concerns related to patient care or safety not addressed by the hospital’s management contact:

Joint Commission
Office of Quality and Patient Safety
One Renaissance Blvd
Oakbrook, IL 60181
(800) 994-6610