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At Orlando Health, we believe that quality and safety go hand in hand. We are dedicated to providing a healing environment that embraces quality care, promotes health and safety, and delivers the best possible patient experience. We take our commitment to patient safety seriously, by following proven best practices and processes that decrease harm to both our patients and our team members.

The following information provides a snapshot of what we are doing to continue our journey of providing our patients with the safest and highest quality care possible.

Our Commitment to Quality

When it comes to making healthcare decisions, it’s important for you to have valid and useful information from trusted sources. We encourage you to discuss your healthcare options with your physician, so that you can make a decision that is right for you. Orlando Health also supports the accessibility of hospital data in a way that is most helpful to you. We provide this information as a service to you as you begin the journey of choosing healthcare providers.

Many of the methods below focus on a hospital's ability to provide the best care for certain types of patients. Most often, this can be difficult to measure because each patient's case is different and outcomes cannot always be predicted. In addition, the collection of data for healthcare facilities is a challenging, continuously changing science. Therefore, it is important to compare as many quality measurement types as possible to form the most complete picture of a hospital's total quality of care before making a final decision.

  1. AHCA - In the state of Florida, the Agency for Health Care Administration (AHCA) champions accessible, affordable, quality health care for all Floridians. Their consumer website includes performance data and information on selected medical conditions and procedures in Florida's short-term acute care hospitals and ambulatory (outpatient) surgery centers. Learn more at  https://pricing.floridahealthfinder.gov/

  2. The Joint Commission - The Joint Commission on Accreditation of Healthcare Organizations is an independent, not-for-profit organization that evaluates and accredits more than 15,000 healthcare organizations and programs in the United States. The Joint Commission's hospital comparisons are based on quality improvement goals being met in 10 "core measure" areas such as pneumonia and heart failure. Learn more at www.qualitycheck.org.

  3. Hospital Compare - Hospital Compare was created by the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (DHHS) along with the Hospital Quality Alliance (HQA). The HQA was founded to the reporting of hospital quality of care. The HQA counts among its member's organizations that represent consumers, doctors, employers, hospitals, accrediting organizations and Federal agencies.

    Hospital Compare uses quality measures to determine how often hospitals provide recommended care to obtain the best results for most patients. Measures include treatment for a heart attack, heart failure, pneumonia, or having surgery. Visit the Hospital Compare website at https://www.medicare.gov/hospitalcompare/search.html.

  4. Patient Satisfaction Surveys - Orlando Health is partnering with Press Ganey for patient satisfaction insights and improvements. For over 25 years, Press Ganey has been the industry leader in health care improvement working with more than 10,000 health care organizations nationwide, including 50% of all U.S hospitals. Patients have a valuable perspective regarding the quality of care they receive and Orlando Health continuously uses patient feedback to improve quality of care.